We offer exchanges up till 14 days after the delivery date and we are able to refund items up till 7 days after the delivery date, providing it is returned in its original packaging with no signs of use or misuse. Shipping costs are non-refundable.

Please email us at before sending the item back with the order number, name and reason for returning.

For your own protection, we advise you to return the item as a tracked parcel. Timon Tio cannot refund shipping costs and will not be held responsible for items lost or damaged in transit.